Terms & Conditions

By using any service provided by NCLI, you confirm that you are at least 16 years of age and have read, understood and agreed to these terms.

• NCLI reserves the right to modify these terms at any time without prior notice.
• Continued use of our services after changes constitutes acceptance of the new terms.
• We reserve the right to refuse service to anyone at our discretion.
• All content on this website is the property of NCLI and may not be reproduced without permission.
• NCLI is not responsible for any third-party websites linked from our pages.

The following terms apply to all computer training courses offered at NCLI:

• Course fees must be paid as per the schedule agreed at the time of admission.
• Students are expected to maintain a minimum attendance of 75% to be eligible for the certificate.
• Certificates will only be issued upon successful completion of the course and full fee payment.
• NCLI reserves the right to change batch timings with prior intimation to students.
• Students must behave respectfully within the institute premises at all times.
• Any damage to institute property will be charged to the responsible student.
• Course duration and content may be updated to meet industry requirements.
• NCLI does not guarantee job placement but will provide reasonable career guidance.

The following terms apply to all purchases made through the NCLI online shop:

• All product prices are displayed in Indian Rupees (₹) and are inclusive of applicable taxes.
• NCLI reserves the right to change product prices without prior notice.
• Orders are subject to product availability. If a product is out of stock after ordering, we will notify you and offer a refund.
• Shop orders are paid securely online through Razorpay. Cash on Delivery is not currently available.
• Home delivery is available only for the serviceable pincodes shown at checkout. Self pickup is available from NCLI Wazirabad.
• Typical fulfilment time is 2-5 working days unless a different time is shown on the product page.
• NCLI is not responsible for delays caused by factors beyond our control.
• Customers should inspect the product at pickup or delivery and report a damaged or incorrect item promptly.

• Products: Refund or exchange within 7 days of delivery for damaged or defective items only.
• Course Fees: Course fees are non-refundable once the batch has started.
• Pre-admission fees: Registration fees are non-refundable under any circumstances.
• Approved refunds are sent through Razorpay to the original payment method. Bank credit time may take additional working days after Razorpay marks the refund processed.
• To initiate a refund, contact us at 8447075507 with your order details.

• We collect only the information necessary to provide our services — name, phone, email and address.
• Your personal information is never sold. It is shared only when required to provide the requested service, process a payment, prevent fraud or comply with law.
• We use your contact information only to communicate about your orders, courses or enquiries.
• Chatbot conversations, feedback, leads and basic technical details such as IP address and browser information may be stored to answer enquiries, improve support and prevent misuse.
• Uploaded print files, payment proofs and profile photos are used only for the service requested and may be removed after the work is completed or when no longer required.
• Some features use trusted third-party services, including Razorpay for payments and refunds, along with maps, fonts, email delivery or stock photo services. They may process the limited data needed for that service under their own policies.
• Our website may use cookies to improve your browsing experience.
• You have the right to request deletion of your personal data by contacting us directly.
• We take reasonable measures to protect your data from unauthorized access.

5.1 Chatbot & Automated Conversations — Data Retention

When you interact with the NCLI chatbot (the chat bubble on our website), the following data is collected and processed to answer your questions, improve service quality, and prevent abuse:

• What is stored: your messages, the bot's replies, the timestamp of the conversation, an anonymous session ID, your IP address, your browser/operating system information, and any contact details (name, phone, email) that you choose to submit through the chatbot lead/feedback forms.
• Why it is stored: to answer follow-up questions in the same session, to send you requested course/order information, to respond to leads you submit, to identify unanswered questions so the FAQ can be improved, and to detect spam or abuse of the chatbot endpoint.
• How long it is kept:
  • Anonymous chat session transcripts: 90 days, then auto-deleted.
  • Leads you submit (name, phone, email, message): 1 year for sales follow-up, or until you request deletion, whichever is earlier.
  • Feedback (rating, comment, contact details): 1 year, or until you request deletion.
  • Unanswered query log used to improve FAQs: 180 days, after which only anonymized counts are retained.
• Who can see it: NCLI administrators and technical staff who need the data to provide or maintain the service, plus essential service providers such as the payment gateway. Data is never sold and is otherwise shared only when required by law.
• Your rights: you can ask us at any time to delete your chatbot transcripts, leads or feedback by emailing info@ncli.in from the email address you used, or by calling us at 8447075507. We will action such requests within 30 days.
• Security: chatbot endpoints are protected with rate limiting, prepared SQL statements, hashed auth tokens (for live agent takeover), and the same access controls as the rest of the website.

If a live agent joins your chat to help you, the same retention rules above apply. Live agent takeover is opt-in from the admin side and the visitor is shown a clear notification when this happens.

• Student login credentials (Roll Number and Password) are issued by NCLI and must be kept confidential.
• Students must not share their login credentials with anyone.
• NCLI reserves the right to suspend portal access for misuse or violation of these terms.
• Certificate verification is available publicly using the Roll Number only.
• Student data displayed in the portal is managed by NCLI administration.
• For any discrepancies in your portal data, contact us immediately at 8447075507.

If you have any questions about these Terms and Conditions, please contact us: